When large-scale commercial renovations run into supply chain disruptions, delays can quickly cascade across contractors, designers, lighting teams, and installation crews. This was precisely the case for the Capital One Arena Renovation, where a critical product—the architect-specified LED mirrors—was unexpectedly discontinued.
With project schedules already locked in and installation phases dependent on the arrival of these mirrors, the team urgently needed a reliable manufacturer capable of producing high-quality, custom LED mirrors with zero room for delay.
This is the story of how Inyouths stepped in, designed customized alternative solutions, managed a multi-stakeholder supply chain, and delivered execution certainty to keep the renovation on track.
Background: A Critical Project Disrupted by Discontinued Products
The project began when Dominion Electric Supply, a major distributor supporting the renovation, reached out to Inyouths. The architect and lighting designer had selected a specific model of LED mirror that was no longer produced anywhere in the market.
This created three immediate risks:
- Design interruption — The lighting and wall layouts were built around the original product dimensions.
- Schedule threat — The installation team had already planned their work around expected delivery dates.
- Procurement gap — Without a compliant alternative, the distributor could not proceed with the order.
Dominion Electric found potential replacements on the Inyouths website and asked whether custom alternatives could be produced quickly, reliably, and to commercial-grade standards.
Customer Pain Points: What the Project Truly Needed
Through early communication, Inyouths identified four core needs that extended far beyond simply replacing a discontinued mirror.
1. Custom Product Replacement with Architectural Precision
The new mirrors had to:
- Match or exceed the original specifications
- Fit the existing space without redesign
- Maintain consistent lighting quality and style
- Comply with commercial durability standards
This required custom engineering, not off-the-shelf products.
2. Predictable, On-Time Production
The arena project involved multiple contractors who relied on a fixed installation sequence. Any delay in mirror delivery would push other trades back, resulting in cost overruns and schedule conflicts.
The customer needed:
- Clear production timelines
- No surprises
- A supplier capable of meeting promised lead times
3. A Supply Chain Capable of Large-Scale Coordination
From procurement to logistics to on-site receiving, the project required:
- Palletized packing for industrial handling
- Accurate carton dimensions and weight specifications
- Compliance with commercial freight requirements
- Low breakage and stable transport
This meant Inyouths not only had to build the mirrors— they had to deliver them in a supply-chain-friendly format suitable for large commercial sites.
4. Professional, Seamless Multi-Party Communication
Project stakeholders included:
- Dominion Electric (product evaluation & design communication)
- Border States (procurement & logistics)
- Arena renovation contractors (installation)
- Internal design teams
To keep momentum, the customer needed a partner who could communicate clearly and consistently, ensuring every detail was aligned across all departments.
Inyouths’ Solution: A Fully Coordinated Custom Manufacturing Response
Inyouths approached the project with a holistic execution mindset, addressing not just the product needs but the entire operational workflow behind them.
1. Custom LED Mirror Engineering Built Around the Original Design
The Inyouths Team analyzed the discontinued products and proposed custom alternatives that preserved:
- Size specifications
- Lighting output
- Frame proportion
- Installation method
- Electrical considerations
Instead of offering close approximations, Inyouths engineered true replacements, ensuring the architectural integrity of the project remained intact.
This helped the design team approve the new models quickly without revisiting earlier design decisions.
2. Industrial-Grade Production & Quality Control
To meet the renovation timeline, Inyouths:
- Reinforced QC checks for mirror flatness, lighting stability, and structural integrity
- Verification of every unit’s dimensions and wiring before packaging
This ensured predictable production at scale and minimized risk during installation.
3. A Supply Chain Built for B2B Commercial Projects
Inyouths prepared the shipment according to North American commercial logistics standards. This included:
- Palletized packing for forklift-friendly unloading
- Precise dimensional data sent in advance for warehouse planning
- Optimized carton weight distribution to reduce handling risk
- Bulk freight-ready packaging designed specifically to minimize damage in long-distance transport
The shipping preparation documents included:
- Pallet lists
- Carton lists
- Weight distribution tables
- Packing photos and inspection proofs
This level of documentation enabled Border States to plan freight, receiving, and internal distribution long before the products were shipped.
4. Communication Designed to Maintain Project Momentum
Throughout the project, the Inyouths Team maintained:
- Fast response times
- Clear documentation
- Regular production updates
- Logistics confirmations before shipment
- Multi-party coordination with Border States and Dominion Electric
Every email reduced uncertainty rather than creating it.
For a large renovation involving multiple teams working in parallel, this consistency became a major part of why the project stayed on track.
Project Execution Timeline: How Inyouths Ensured Smooth Delivery
- Initial Assessment – The Inyouths Team reviewed discontinued models and proposed engineered alternatives.
- Architect Approval – Dominion Electric submitted the new designs, which were approved without revision.
- Quotation & Confirmation – Commercial pricing and delivery expectations were aligned.
- Production Phase – Custom units were produced with enhanced QC checks.
- Logistics Preparation – Inyouths prepared detailed shipping documentation and packing photos.
- Freight Coordination – Border States used Inyouths’ documentation to arrange trucking and receiving.
- Final Delivery – Products arrived in the expected timeframe, with no reported delays or damage.
Final Outcome: Reliable Execution, Zero Disruptions
The project concluded with:
- Fully approved custom LED mirrors
- On-time production and delivery
- Complete shipping transparency
- Zero installation delays
- No product damage or return issues
- High customer satisfaction across multiple teams
Inyouths transformed what could have been a costly disruption into a smooth, well-executed collaboration.
Why Inyouths?
This project demonstrates that Inyouths offers far more than manufacturing—it delivers end-to-end commercial execution.
1. Custom Product Capability
From engineering to QC, Inyouths can replace discontinued models, match design specifications, and offer flexible customizations for commercial projects.
2. Strong Supply Chain Infrastructure
Bulk packaging, pallet handling, freight-friendly documentation—Inyouths is built for B2B logistics.
3. Proven Project Management
Even under tight schedules and multi-stakeholder workflows, Inyouths keeps projects moving.
4. Professional, Reliable Communication
Fast responses and structured updates reduce project uncertainty for distributors and contractors.
Conclusion
The Capital One Arena renovation required more than a product—it required a partner capable of protecting the project timeline, collaborating across companies, and delivering custom LED mirrors with commercial-grade reliability.
Inyouths delivered exactly that.
