Cancellations, Damage & Warranty Policy

This policy applies to every Inyouths product: LED mirrors, medicine cabinets, bathtubs, vanities, shower doors, towel warmers and faucets, whether in stock or made to order.

At a glance

Before You Order

Every order is final once the cancellation window closes, so we want you to be sure. Each product page lists exact dimensions, and our team will check your measurements before you buy — email support@inyouths.com with your vanity width, wall space or door opening and we will confirm the right size within one business day. For custom mirrors, tell us at checkout if you plan to mount the mirror vertically so we can position the touch switch correctly.

1. Cancellations and Changes

In-stock items can be cancelled or changed within 24 hours of placing the order. Made-to-order items can be cancelled or changed within 48 hours of placing the order. After that your order enters production.

To cancel or change an order, email support@inyouths.com with your order number. Refunds for cancelled orders go back to the original payment method within 7–10 business days.

Once the window has passed, orders cannot be cancelled or changed.

2. Returns

All Inyouths products are final sale. We do not accept returns or exchanges for change of mind, incorrect size or color selection, or fit with your space. This applies equally to in-stock and made-to-order items.

3. Damaged or Incomplete on Arrival

Glass and stone can be damaged in transit even in heavy packaging. If it happens, we will send a replacement or compensate you. All we need is documentation.

When the delivery arrives

• Inspect the outer carton or crate before signing. If it shows any damage, write it on the carrier's delivery receipt (bill of lading) before you sign.
• Please accept the delivery unless the crate is visibly crushed. Refusing a shipment delays your replacement by weeks; noting the damage and photographing it protects you fully.
• Open the package and check the product and all included parts before installation.

Within 48 hours of delivery, email support@inyouths.com with your order number and:

1. A photo of the outer carton, front and back
2. A photo of the shipping label
3. Photos of the damaged area, or a list of missing parts
4. A photo of the inside packing material

Once we confirm the damage from your photos we will either ship a replacement part, ship a replacement unit, or issue compensation, depending on what was damaged. You do not need to send the damaged item back.

If we shipped the wrong item, contact us within 48 hours and we will correct it at our cost.

Damage reported after 48 hours, after installation, or without the delivery receipt noted cannot be verified with the carrier and may not be covered.

4. Functional Warranty — 3 Years

If a functional component fails under normal use within 3 years of delivery, we ship the replacement part free of charge with fitting instructions.

Functional components include: LED strips, drivers and power supplies, touch controls and sensors, defoggers, Bluetooth and clock modules, hinges and soft-close mechanisms, USB and charging ports, towel-warmer heating elements, and drain and faucet mechanisms.

To make a claim, email support@inyouths.com with your order number, a short video or photo showing the fault, and a description of what is not working.

Not covered: mirror glass, stone and solid-surface finishes, cosmetic scratches or chips, damage from improper installation, water ingress from installation outside the rated zone (inside a shower enclosure or directly above a bathtub), and normal wear. Labor to install replacement parts — for example an electrician or plumber — is the customer's responsibility.

5. Refunds and Compensation

Approved refunds and compensation are issued to the original payment method within 7–10 business days. Express-shipping fees are non-refundable once an order has shipped.

6. Contact

support@inyouths.com ·
+1 (213) 672-0829 ·
Mon–Fri 9am–5pm PT.
We reply within [1] business day.