Three years of coverage that starts the day your order is delivered — not the day it leaves our warehouse. If a functional part fails, we ship you a replacement part free of charge, and we pay the freight. Structural parts are covered for five years.
COVERAGE AT A GLANCE
| Product | Functional & electrical parts | Structural parts | Coverage starts |
|---|---|---|---|
| LED mirrors (in-stock & custom) | 3 years | 3 years | Date of delivery |
| LED medicine cabinets | 3 years | 5 years (cabinet body, frame, hinges) | Date of delivery |
| Bathroom vanities | 3 years | 5 years (cabinet body, frame) | Date of delivery |
| Bathtubs | 3 years (drain, overflow, hardware) | 5 years (acrylic tub shell) | Date of delivery |
| Bathtub faucets | 3 years | 5 years (ceramic cartridge) | Date of delivery |
| Shower doors | 3 years (glass, hardware, finish) 1 year (seals and sweeps — wear parts) |
— | Date of delivery |
| Heated towel racks | 3 years (heating element and controller included) | — | Date of delivery |
The same warranty applies to residential and commercial installations, including hospitality and trade projects. No registration is required — your order confirmation is your warranty record.
WHAT IS COVERED
Inyouths warrants its products to be free from defects in materials and workmanship. Covered components include:
- LED light modules and light strips
- LED drivers and power supplies (Mean Well, UL listed)
- Touch and infrared sensor switches, dimming controls
- Demister (anti-fog) pads
- Bluetooth modules, clock displays and other electronic add-ons
- Heating elements and controllers on heated towel racks
- Drains, overflows, ceramic cartridges and metal finishes
- Mirror silvering: delamination, black spots and edge oxidation not caused by external damage
- Aluminum frames, cabinet bodies, acrylic tub shells, welds and mounting hardware: structural defects
HOW WE FIX IT: PARTS FIRST
Most issues are solved with a single component, and every Inyouths mirror is built with plug-in terminal connections, so a driver, LED module, sensor or demister pad can be swapped without taking the mirror off the wall.
We ship the replacement part to you at no cost — parts free, freight free. You are never asked to pay shipping on a warranty part, and you are never asked to ship the product back to us for a part-level repair.
If the fault cannot be solved at part level, we replace the complete product. Replacing a part or a product does not extend the original warranty period.
Our service commitment: we reply within 1 business day, and once a claim is confirmed we dispatch the replacement part within 3 business days.
DAMAGED IN TRANSIT
Inspect your order at delivery. If anything arrived damaged, email us within 48 hours of delivery with photos of the damage, the item in its packaging, the outer carton and the shipping label.
- In-stock items: we ship a brand-new replacement free of charge.
- Custom-made items: we remake your item free of charge and ship it by sea freight. A remake takes around 4 weeks in production plus 4-6 weeks in ocean transit, so about 8-10 weeks in total from the day the claim is approved.
Full terms are in our Return Policy.
WHAT IS NOT COVERED
- Labor of any kind: installation, de-installation, re-installation, electrician, plumber, handyman or contractor fees, and any wall, tile, plumbing or cabinetry work
- Products not purchased from inyouths.com or an authorized Inyouths dealer; counterfeit products
- Damage caused by improper installation, or installation that does not follow the Inyouths installation guide
- Damage from modification, attempted repair or disassembly by anyone other than Inyouths or a party we authorize in writing
- Damage from an improper or unstable power supply, incorrect voltage, wiring faults or power surges
- Glass breakage occurring after installation
- Normal wear, surface scratches, chips and other cosmetic damage occurring after installation
- Shower door seals and sweeps beyond 1 year — these are wear parts
- Use outside the product's IP44 rating: direct spray or jets of water, immersion, standing water in contact with the frame or cabinet body, and unventilated steam rooms, saunas or outdoor installation
- Cleaning with abrasives, alcohol, ammonia or other organic solvents
Note on bathroom use: every Inyouths mirror and medicine cabinet is IP44 rated and ETL / cETL certified for bathroom installation. Normal bathroom humidity, shower steam in a ventilated bathroom and splashing from a basin are covered. The exclusion above applies only to the conditions listed.
HOW TO MAKE A CLAIM
Email support@inyouths.com with:
- Your order number or proof of purchase showing the order date
- Photos or a short video showing the problem
- A description of the fault and when it started
Claims must be submitted within the warranty period.
WHO IS COVERED
This limited warranty covers the original purchaser, and a recipient of a product given as a gift by the original purchaser while the product remains in their possession. It is non-transferable and does not survive a resale of the product.
LEGAL
To the extent permitted by law, this limited warranty is the sole warranty offered by Inyouths, and Inyouths is not liable for incidental or consequential damages, including water damage, property damage or loss of use. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
FAQ
When does my warranty start?
On the delivery date recorded by the carrier — not the ship date. For LTL curbside deliveries, that is the day you sign for the freight.
Do I have to pay shipping on a replacement part?
No. Parts and freight are both free for the full 3 years.
Will you pay my electrician or plumber to fit the part?
No. Labor and installation costs are not covered. Parts are designed for plug-in replacement without removing the product.
Do I need to send the product back?
Not for a part-level repair. We only arrange a return if the complete product has to be replaced.
Is the warranty different for a hotel or commercial project?
No. Trade and hospitality projects get the same 3-year coverage as residential customers.